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Privacy Policy for MTM Plumbing & Heating
Effective Date: 29/07/2025

At MTM Plumbing & Heating, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or contact us for services.
 

1. Who We Are

We are MTM Plumbing & Heating, a UK-based plumbing and heating business.
Website: https://www.mtmplumbingandheating.co.uk
Email: info@mtmplumbingandheating.co.uk
Phone: 01234 567890
 

2. What Information We Collect

We may collect the following personal data:

• Your name, email address, and phone number

• Your property or service address

• Any information you provide when contacting us via our website, email, or phone

• Technical information like IP address and browser type (via cookies and analytics tools)
   

We do not collect sensitive personal data unless required for specific purposes and with your explicit consent.
 

3. How We Collect Your Information

We collect data when you:

• Fill out a contact or service request form

• Communicate with us via email or phone

• Visit and interact with our website (some data is collected automatically through cookies)
   

4. How We Use Your Information

We use your data to:

• Respond to enquiries and provide quotes

• Schedule and carry out plumbing and heating services

• Manage communications and follow-ups

• Improve our website and customer service

• Fulfil legal or regulatory obligations

We will never sell or trade your data.
 

5. Who We Share Data With

We only share your information when necessary, such as:

• With subcontractors or engineers assigned to your job

• With third-party tools we use for email or website hosting (all GDPR-compliant)

• When legally required (e.g. tax or legal obligations)
   

6. How We Protect Your Data

Your data is stored securely using password-protected systems and encrypted servers. Access is limited to authorised staff only. We retain data only as long as necessary for business, legal, or tax purposes.
 

7. Your Rights

Under UK data protection laws, you have the right to:

• Access your personal information

• Request correction of inaccurate data

• Request deletion of your data (in certain cases)

• Object to or restrict how we use your data

• Withdraw consent at any time

• File a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at info@mtmplumbingandheating.co.uk.
 

8. Cookies

Our website uses cookies to help improve your experience and gather basic analytics data (e.g. how users interact with the site). You can control cookie settings in your browser at any time.
 

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date below.

Last Updated: 29/07/2025